Troubleshoot a stuck Chat response, image, or video

If Chat stops responding or an image or video is not ready, check the original request before starting again. It may still be working.

Look for the result first

Return to the Chat or workspace where you started the task.
Read the latest status or error.
Check for a completed result before retrying.
If you lost the conversation, use Search Chats, documents, and files.

Choose the next step

Where you are stuck	What to do
Chat stops showing progress	Save any unsent text, reopen the conversation, and check the latest response before sending the request again.
An image or video is still running	Keep the original job. Do not launch identical generations just because the result has not appeared.
A job shows a failure	Read the error and correct the named input or access problem before retrying.
A file or connected account cannot be accessed	Check the uploaded file or repair the connector before retrying.
A usage or video allowance is exhausted	Check your balance and the available top-up options.
A publishing result is unclear	Check the destination before retrying. Repeating the action could create duplicate ads or other published work.

A new generation may consume additional usage. Check what happened to the original before starting over.

When to contact support

If the same failure repeats, or a running job never changes state, email support@stefanbrain.com. Include the feature, approximate start time and time zone, exact error, and what you tried. Crop screenshots to the problem and hide private content. You do not need to send your full conversation.

Start here

Team & account

Troubleshooting

Troubleshoot a stuck Chat response, image, or video

Look for the result first

Choose the next step

When to contact support

​Look for the result first

​Choose the next step

​When to contact support

Look for the result first

Choose the next step

When to contact support