Fix a connector that stopped working

If a connector stops working, StefanBrain may be unable to read the files, reports, or ad data your task needs. Check the connected account, then reconnect it if needed.

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Find the connector that needs attention

Open Connectors and select the account used by your Chat. Confirm it is the account that contains the files, reports, or advertising data you need. If the connection belongs to a teammate, ask its owner to repair it. Being able to use a shared connection does not let you reconnect or disconnect it.

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Reconnect your account

1. As the connection owner, select Reconnect when it appears.
2. Sign in to the intended account with that service.
3. Review the requested permissions and finish authorization.
4. Return to StefanBrain and repeat a small read-only request, such as listing the files or campaigns you need.

If access works but a specific item is still missing, check that the connected account can open that item in the original service. Do not disconnect a shared account as your first troubleshooting step. Disconnecting removes the connection and its team share.

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If a teammate cannot use the shared connector

The owner should check Team access, the teammate’s inclusion, and the relevant tool permissions. Follow Share connectors with your team.

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Still stuck?

Email support@stefanbrain.com with the service name, exact error, and whether you own the connection or use a shared one. Hide private account details in screenshots. Never send passwords, access tokens, or sign-in codes.